Priority Support and Update Assurance

 Benefits of Priority Support and Update Assurance

  • Entitles you to Priority Access 24 hours / 7 days a week / 365 day a year

    • Your call or email is answered before any calls from customers without support

  • Get the latest product updates for your current version from our website or FTP server

    • Includes changes for all AAR mandated rule change

  • Technical support for your current version of our products

  • Our professional technicians will troubleshoot your system remotely via the internet for quick problem resolution

  • Access to our online knowledge base

  • Manage your company’s access to support for all users

  • Track your current support ticket online

 What is NOT covered

  • Upgrades to newer versions (i.e. 5 to 6)

  • Hardware other than existing warranties

  • Travel or On-Site Labor

  • Customization of Reports

  • Customization of screens

  • Data Recovery unless provided by annual contract with AIC.

How to contact AIC Rail for all your support needs

  • for 24-hour service

    • Call +1 501.777.8872 (direct)

    • Call +1 501.834.9540 and press “1

  • Email us: support@aicrail.com 

  • By website

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