Priority Support and Update Assurance

Entitles you to Priority Access 24 hours / 7 days a week / 365 days a year
- Your call or email is answered before any calls from customers without priority support
Get the latest product updates for your current version from our website or FTP server
- Includes updates for all AAR mandated rule changes
Technical support for your current version of our products
Our professional technicians will troubleshoot your system remotely via the internet for quick problem resolution
Access to our online knowledge base
Mange your company’s access to support for all users
Track your current support ticket online

Upgrades to new versions (i.e. 5 to 6)
Hardware other than existing warranties
Network administration or configuration unless specifically stated in writing
Support for hardware not provided by AIC Rail
Travel or On-Site Labor
Customization of reports after 90 days
Customization of screens after 90 days
Operating System updates unless agreed upon under a separate contract
Database administration on platforms not provided by AIC
Computer with images applied by anyone other than AIC Rail
Any Windows Operating System released before Windows 10
Data recovery unless provided by annual contract with AIC Rail
Ransomware recovery
Data recovery caused by hardware failures unless the hardware is under warranty by AIC

As of January 1, 2021 AIC Rail will no longer support SMS Versions 4 or 5.
As of January 1, 2023 AIC Rail will only make bug fixes to WSMS Version 5 applications. AIC Rail will not make any AAR updates or feature requests.
AIC will provide quotes for programming services for an additional charge to legacy products

For 24-hour service:
- Call +1 (501) 621-8762 (direct)
- Call +1 (501) 834-9540 and press “1”
- Please be sure to leave a message with your shop location and a good phone number to contact you
Email us: support@aicrail.com (best option)
Our Support Page